Contact Centre Workforce Planner

We encourage Passion to Grow and improve * Make a Difference in Member Experience * join a dynamic and supportive environment where your skills make a real impact * Permanent, part\-time or full\-time, Wellington CBD Are you ready to take the next step in your contact centre career? We are seeking a motivated and proactive Workforce Planner to join our Member Support Team (MST). ABOUT THE ROLE \- MŌ TĒ TŪNGA You’ll play a key part in ensuring our team delivers a world class experience to our members by supporting and empowering staff, while focusing on efficient resource use and planning to maintain excellent service standards. **Key Responsibilities will include:** * Support the Member Services Team by sharing expertise and coaching staff to deliver exceptional member experiences. * Drive ongoing improvements in systems, processes, and team knowledge, including maintaining the Knowledge Management System and telephony platforms. * Manage team resources and...

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